Dear Home Depot, I dislike you.

CS lady: Okay, we’ll send out the replacement kit and instructions. If you can stay on the line there’s a sur…

Me:  Um, yeah, I don’t want to do the survey. Can you tell me why when I called in this morning the guy told me I had to be AT MY HOUSE at the door, so he could MAKE SURE it was the latching mechanism?

SERIOUSLY! So mad at Home Depot! I’ve never had so many issues with a door before. We purchased a storm door and well we thought it was going to be awesome and super easy.

First we can’t get ahold of the installers because you have someone who does not speak english leave a message with the phone number on our answering machine. Then after the 10th time (YES, seriously 10 times, I had to listen to the message! It took that many times because she talked so quiet and I couldn’t understand her — to get all of the numbers) of listening to the message I finally called back, to only get the answering machine. I left numerous messages, and that was just so they could come measure the space for door, before they would even let us buy it.

Then after we bought it, they didn’t even deliver the damn door! After we picked it up it was back to calling the installation place! Another 3 days of waiting before they called back and they couldn’t schedule it until about 3 weeks later.

The only up-side, the installation guy was SUPER nice. And he seemed to do a good job. It worked great, not sure what happened but a week later (maybe it was that REALLY windy day) the door won’t latch. Ugggg.

Here’s the whole conversation I had with the people at Anderson doors (or whoever it was):

CS lady: Can you tell me the serial number on the door?

Me: Yes.

CS lady: So, this verifies that you have an Anderson 3000 series door, with double windows, retractable screen, nickel hardware and a sandstone door color. Is that correct?

Me: Yes.

CS lady: What seems to be the problem?

Me: I think the latching mechanism is broken.

CS lady: Can you verify your name and address.

Me: Yes.

CS lady: Okay, we’ll send out the replacement kit and instructions. If you can stay on the line there’s a sur…

Me:  Um, yeah, I don’t want to do the survey. Can you tell me why when I called in this morning the guy told me I had to be AT MY HOUSE at the door, so he could MAKE SURE it was the latching mechanism?

CS lady: Um, I do apologize for that, but if you can just push the door open, then it has to be the spring that is broken on the latching mechanism.

Me: Okay, well, I don’t want to do a survey, just mail me the parts.

Now, after all of that, Preston thinks that it’s not the latching mechanism. He thinks that the frame may be a little low, so I HAVE to call the installers back out. Grrr.

Don’t get my wrong, I’ll still go to Home Depot and buy things, like cute potting ceramic pots for $5 and $7 on clearance… Maybe it’s just me and my pregnancy hormones going crazy here.