The Cable Whisperer
Friday, I stopped at home, after work, before I picked the kids up from daycare. I needed to make sure the phone and internet were working.
Well, except for the Internet and home phone. They’re dead.
I love my internet.
The home phone I could do without. I don’t get many calls, except for the annoying Faternal Order of Police. They always make me feel guilty for not donating. So guilty that I normally end up hanging up on them before I can find my credit card. I hate feeling guilted into donating money.
Anyway, back to the topic at hand, the internet and phone… Dead. Been that way since Thursday night. How’s a girl supposed to blog?
Seriously. Now I’m super pissy. So, I called my cable provider. After I got through to the automated bullcrap, here’s how the convo went down:
Me: Yeah, my phone and Internet are down.
Cable provider: We’re sorry for the inconvenience, let me take a look. Well, the good news is your bill isn’t past due, so we haven’t discontinued anything.
Me, not amused: Yes, I know that. My cable works. My phone and Internet do not.
Cable provider: We’re not showing a signal to your modem. It could have been affected during the storm. We’re not showing an outage in your neighborhood. I can set you up with one of our technicians, the earliest we have is Sunday between 8 and 10 am.
Me: Sunday! Can’t I just go switch out this modem at one of your stores
Cable Provider: We don’t recommend anyone just switch out their modem. We always advise customers to have a technician come out and check out the problem.
Me: Why would you not want me to switch out my modem if it could fix the problem? Can I just go get one and try?
Cable provider: Like I said, We can’t advise you to do so, but we can’t stop you.
Me: Well, then, can you give me the number to your closest store? And go ahead and set up the appointment from 8-10 am.
Now, I’m just being mean. I can’t help it.
Cable provider: Can you give me a number the technician can call before he arrives?
Me: Well what if I didn’t have a cell phone? I mean, obviously, my home phone isn’t working. What would the tech have done then? And, I thought my landline was always supposed to work!
Cable provider: We would just put you down as no contact and then they would just show up. The phones not going out during storms has to do with the battery backup in the modem. When there are winds as high as you had in your area of 85-90 mph, we expect for some outages.
Me: Yeah, I guess you’re right. I’ll try this modem first.
So I did. And it didn’t work. Of course.
So, we waited over 2 days without Internet, for the technician… And, guess what, he couldn’t solve the problem either. Apparently, there was a low signal to our house and it may or may not have to do with the 12 cable lines we have hooked into the cable box. Or, maybe it was the heat, sometimes that makes this happen. It could be up to 36 hours until they are able to up the signal to our box.
Seven hours later another technician came out. We were pretty lucky to be pulling into the driveway just as he was walking up to our house. We had no idea he was coming over. What are the odds?
He got everything fixed.
He said the signal was still low and the 12 cable lines may slow things down, but since it was working before it should still work.
The cable whisperer, that’s what he was. And, he was super nice to my kids, who kept asking, “are you done yet?”